Frequently Asked Questions
Is Commission charged when my property is sold?
The answer is absolutely NO!
You will not pay commission of any amount to us for listing your property, now or ever.
Also, no other fees will ever being charged for selling your property through our listing service.
Do you actually sell my property?
No we don’t. We only provide you with the means to get your home marketed on the major real estate websites like realestate.com.au and that is why our service is know as an ‘agent assisted vendor/private sale system’.
I am not an agent so how will I go in selling my own property?
We have found that people every day are attempting to sell their properties privately, some have success and some don’t. Normally the most common reason why those that don’t have success is because they do not or can not promote their home correctly to obtain maximum exposure. This is where Sell My Property Now assists you like none other.
I live in a country or regional area does this matter?
No. The process is the same for selling whether you live in a big city or small country town.
How long will my property remain listed and are there any additional charges?
In relationship to our ‘Sales’ Packages your listing remains on the real estate portals either ‘until sold’ or you ‘withdraw’ the listing from being shown live.
In relationship to our ‘Rental’ Package the property will be listed until leased or we are instructed by you to remove the listing.
If a property is withdrawn or taken off the market for any reason we may charge a re-connection fee if you wish to relist at a later time.
Our fees are as stated in our marketing materials and you will not be required or asked to pay for any extras or additional charges, either at the sign up process or anytime thereafter.
How Do The Buyer Enquiries Get Handled?
We provide three methods for your property’s enquiries to be handled:
1/ A dedicated 1300 phone line that operates 24/7. Buyers making an enquiry on your property will call this 1300 number and then enter in a 4 digit code that is displayed on your listings description. Your first name and phone number will then be provided to the buyer. Note – if for some reason you do not want to be contacted directed this way, this option can be de-activated on your listing.
We also offer, at an additional small fee, a direct phone connection buyer enquiry service if preferred.
2/ Enquiries can be made using the online form provided on all of the real estate websites. Online form enquiries are automatically forwarded to your email’s inbox.
3/ The buyer calls our office directly and we then will email their details to you within hours.
I want to list my property on your service, so what do I do now?
Click on any of the buttons like: ‘create my property listing’ or ‘purchase package now’.
From here there are just a couple of short steps to take and you will asked to:
• fill in your general information on form provided
• For our “Premiere Ad” & ‘Classic’ packages payment is not required until your listing is ready to go live.
For our ‘Rental’ and ‘Commercial’ packages, and any optional extras required, payment is required at time of sign up (using Credit Card).
• set up your secure members account (by selecting a user name and password) and then you can add your property’s details & photos. This step is very easy to do due to the specially designed templates provided.
Once done we can have your property showing on the main real estate portals within an hour, or you can nominate when.
Additional, we will also email you a confirmation ‘welcome to our service’ letter, outlining information to further assist you. This is usually sent within one hour of you completing the payment step process.
We do require you sign an ‘authority to list’ form and return this to our office. This form will be sent along with our welcome to our service letter.
Can I include my personal details on my listing placed Realestate.com.au?
No, Realestate.com.au and the other websites do not allow you to include your personal details at all on their site.
Also our Terms and Conditions forbid stating your listing is a Private Sale.
How do I upload photos?
While still in your secure members account area, after adding your property’s general details Click on the Media Tab on top of page; click on the Browse Image tab (this will create a pop up window box where you can then select the files on your computer that store your images/photos); select the photo you want and click ‘open’ and this will add that photo to media area; then click on the Upload Image tab (located near browse image tab, as mentioned above); then just follow the same steps for adding the next photo.
Which photo is displayed as my primary photo?
The first photo that you upload to your listing will be used as the primary photo. However, once you have loaded up all of your photos you can move them around with ease to suit their order of sequence.
You are allowed to upload a maximum of 33 photos.
I am part way through a listing, can I save it and finish later?
Yes you can. Simply click the ‘save as draft’ button at the bottom of the listing page and you will save your listing as a draft. When you come back you can just start from where you left off.
Please note that when you do add your property’s description details for the first time, or any later times you make a change, you Must first Save the details to Draft before you exit that particular page.
When my property sells and or if I withdraw it from sale, do I need to inform you?
Yes. Per our Terms and Conditions you must inform us within 72 hours if your property’s status changes in anyway.
How do I arrange a contract of sale?
This would be done in the same way as if an agent was involved, your just inform your solicitor or conveyancer to arrange a contract be drawn up. Then your solicitor will liaise with the buyers solicitor to settle the sale.
We have included some solicitors etc from across the country for your benefit if needed, and they can be located at the bottom of any page on our site.
Can I Add Open Home Inspections Times?
Our special templates allow you to post all your Open Home inspection times.
What additional websites would you list our property on?
As well as Australia’s largest real estate sites Realestate.com.au & Domain, you will be listed on a large number of additional property sites.
I have a question that is not covered here?
Then by all means call us on 1300ListMyProperty (1300 547 869), we are available 7 days a week.